Surg99 is committed to protecting the privacy and data security of every member. This Privacy Policy clearly explains how we collect, use, store, and protect your information throughout your use of the platform.
surg99's commitment: We use 256-bit SSL encryption to protect all data transmitted through the platform. Your personal information will not be sold, rented, or shared with external parties without your consent, except where required by applicable Malaysian law.
From data encryption to strict access controls, here are the six core pillars that ensure your privacy is always protected at surg99.
All data transmitted between your device and surg99's servers is protected with industry-standard 256-bit SSL encryption. This means your information remains secure at all times while in transit over the internet.
Your personal data is stored on servers protected by multiple layers of security. Database access is strictly controlled and continuously monitored by our security team.
Surg99 does not sell, rent, or commercialise your personal data to any third party. Your information is used solely for account management, security, and service improvement purposes.
You have the right to access, correct, or request deletion of your personal data. Contact our support team at any time and your request will be processed within the stipulated timeframe.
Surg99's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international regulations. We continually ensure our privacy practices are updated in line with the latest legal developments.
You may choose to receive or opt out of any marketing communications from surg99. This preference can be updated at any time through your account settings with no additional conditions.
This document details how surg99 manages the personal information of users on our platform. By using surg99's services, you agree to the terms set out in this Privacy Policy. Please review this document from time to time as we may update it in line with changes in law or platform practices.
To enable surg99 to provide a secure, efficient, and personalised service, we collect several categories of information from our users. This information is collected directly from you or automatically during your use of the platform.
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Account registration / KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Information | Bank account details, deposit & withdrawal records | Platform transactions |
| Usage Data | Game logs, login date & time, game preferences | Automated systems |
| Technical Data | IP address, device type, browser, operating system | Cookies & server logs |
| Communication Data | Live chat conversation records, support emails | Support interactions |
To meet anti-money laundering (AML) compliance and Know Your Customer (KYC) requirements, surg99 also collects identity verification documents such as copies of your national ID or passport, as well as recent proof of residence. These documents are stored securely and accessed only by authorised personnel.
Surg99 uses the information collected for legitimate and transparent purposes. The following are the primary purposes for which your personal data is used:
Surg99 does not sell or rent your personal data to third parties for commercial purposes. However, in certain situations, we may need to share your information with the following parties:
Contractual Protection: All third parties that receive surg99 user data are bound by strict data protection agreements. They are only permitted to process data in accordance with surg99's instructions and may not use it for any other purpose.
The security of your personal data is surg99's highest priority. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss or misuse:
Incident Response: In the event of any data breach that may affect you, surg99 will notify you and the relevant authorities within the timeframe required by law, and take immediate action to mitigate the impact.
Surg99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
Your personal data is stored on secure, protected servers. surg99 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
As a surg99 user and under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you.
Requesting correction of inaccurate or incomplete data.
Requesting deletion of data under certain circumstances provided by law.
Objecting to the processing of your data for direct marketing purposes.
Receiving your data in a structured, machine-readable format.
Withdrawing consent to processing at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact the surg99 privacy team via email [email protected] or via our platform's live chat. Your request will be processed within 30 calendar days from the date of receipt.
Surg99 is an online entertainment platform exclusively for users aged 18 years and above only. We do not accept registrations from underage individuals and do not knowingly collect personal data from children.
Immediate Action: If we find that we have collected data from an individual under the age of 18 without proper age verification, we will promptly delete that information and terminate the account in question. Parents or guardians with concerns regarding children's privacy may contact us at [email protected].
The surg99 platform may contain links to third-party services or content in certain contexts. Please take note of the following:
Surg99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each update will be accompanied by a new "Updated" date at the top of this document.
We recommend checking this page periodically to stay informed on how surg99 protects your personal data.
If you have any questions, concerns, or wish to exercise your privacy rights, the surg99 team is ready to assist through the following channels:
The surg99 support team operates 24 hours a day, 7 days a week. Data privacy requests are processed within 30 calendar days of receipt, or sooner where possible.
You now have a clear understanding of surg99's commitment to your privacy and data security. Register today and enjoy a safe, fair and entertaining online experience alongside millions of Malaysian members.