Terms and Conditions surg99 — Complete Platform Usage Guide

1 Eligibility & Account Registration

To register and use the surg99 platform, you must meet the following eligibility requirements without exception:

• Aged at least 18 years old on the date of registration.
• Be an individual who is legally eligible to participate in online entertainment activities under the laws and regulations applicable in your place of residence.
• Register under your own name and not on behalf of any third party without written authorisation from surg99.
• Account has never been terminated on surg99 previously due to a terms violation.

During registration, you are required to provide your full name, a valid email address, phone number, and other requested details. All information will be stored securely in accordance with the surg99 Privacy Policy and used solely for account management and identity verification purposes.

2 Account Management

Each user is fully responsible for all activity that occurs within their account. The following account management rules must be observed:

• One account per user: Each individual is permitted to hold only one active account. Multiple accounts may result in all associated accounts being terminated and funds forfeited.
• Password confidentiality: You are responsible for keeping your login credentials confidential. Do not share your password with anyone, including family members.
• Suspicious activity: Report immediately to the support team if you suspect unauthorised access to your account.
• Latest information: Keep your account information up to date at all times, especially your email address and phone number for security purposes.

3 Deposits & Payments

Surg99 supports a variety of deposit methods suited for Malaysian players, including local bank transfers, FPX, Touch 'n Go eWallet, and other digital payment methods. All deposits are processed instantly upon confirmation by the payment processor.

• Minimum and maximum deposit amounts vary depending on the selected payment method. Check the Deposit for the latest information.
• Deposited funds must originate from a legitimate source and belong solely to the registered user.
• Surg99 reserves the right to freeze an account and request proof of fund source if any suspicious activity is detected.
• Any fees or charges imposed by banks or payment processors are the sole responsibility of the user.
• Surg99 is not responsible for any delays caused by third parties in the processing of deposits.

4 Fund Withdrawal

Surg99 processes withdrawals quickly and efficiently to ensure member satisfaction. The following terms apply to withdrawals:

• Your first withdrawal requires completed identity verification (KYC) before it can be processed.
• Withdrawals can only be made to a bank account or payment method registered under your own name.
• Withdrawal processing time is typically between 1 to 3 business days, depending on the chosen method and verification requirements.
• Minimum and maximum withdrawal limits apply and may vary depending on membership tier.
• Withdrawals may be delayed for additional security review if required.

Surg99 reserves the right to request additional documents for compliance and fraud prevention purposes before approving any withdrawal request. Your cooperation in this process is greatly appreciated and helps protect your account.

5 Bonuses & Promotions

Surg99 offers a variety of attractive bonuses and promotions to its members. All bonuses are subject to the following conditions:

• Wagering requirement (rollover): Each bonus has wagering requirements that must be fulfilled before the bonus funds or related winnings can be withdrawn.
• Validity period: Bonuses have a set validity period. Unused bonuses will expire automatically once that period ends.
• One bonus at a time: Unless stated otherwise, only one bonus may be active at a time in your account.
• Bonus usage: Bonuses may only be used on eligible games as specified in the relevant bonus terms.
• Misuse prohibition: Any attempt to abuse the bonus system, including deliberately employing low-risk wagering strategies, may result in the bonus being forfeited.

6 Game Rules

All games on surg99 use a certified Random Number Generator (RNG) to ensure fairness in every game outcome. Game rules are as follows:

• Every game outcome is final and cannot be disputed unless there is clear evidence of a technical fault.
• In the event of a technical malfunction or system disruption, surg99 reserves the right to void any affected games and refund the wagered amount.
• The use of automated software, bots, or any unfair methods of play is strictly prohibited.
• Collusion between players to gain an unfair advantage is a serious violation that may result in account termination.
• Minimum and maximum wagering limits for each game are set by surg99 and are subject to change from time to time.

7 Acceptable User Conduct

Surg99 expects all members to interact with the platform and fellow users in a respectful and responsible manner. The following behaviour is strictly prohibited:

• Using abusive, threatening, or offensive language towards support staff or other users.
• Spreading false or misleading information about surg99 on any platform.
• Hacking attempts, system intrusion, or any activity that compromises the security of the platform.
• Use of a false identity or forged documents during the verification process.
• Any activity that violates Malaysian law or applicable international law.

8 Security & Data Privacy

Surg99 takes user data security extremely seriously. Our platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is processed in accordance with the surg99 Privacy Policy, which can be found at Privacy Policy page.

• Your personal data will not be sold or shared with third parties without your consent, unless required by law.
• Surg99 retains account activity logs for security and compliance purposes for a defined retention period.
• You have the right to request access to your personal data or apply for its deletion in accordance with applicable laws.

9 Suspension & Account Closure

Surg99 reserves the right to suspend or terminate any account without prior notice in the event of a terms violation. Situations that may lead to such action include:

• Fraud, use of falsified documents, or provision of false information.
• Ownership of multiple accounts by the same individual.
• Abuse of the bonus or promotions system.
• Money laundering activities or suspicious sources of funds.
• Violation of any game rules or user conduct policies.

10 Limitation of Liability

To the extent permitted by law, surg99 is not liable for:

• Any financial losses incurred as a result of game outcomes, whether under normal or exceptional circumstances.
• Service disruptions caused by system maintenance, third-party technical issues, or circumstances beyond surg99's control.
• Losses arising from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.
• Any indirect, consequential, or incidental damages arising from the use of this platform.

Surg99's total liability to any user under any circumstance shall not exceed the amount deposited by that user during the relevant 30 calendar-day period.

11 Changes to Terms and Conditions

Surg99 reserves the right to modify, add, or amend any section of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon being published on this platform.

It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms. The "Updated" date at the top of this document indicates when the last changes were made.

12 Contact Us

If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, the surg99 team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly through the surg99 platform — the fastest way to get instant answers.
• Email: [email protected] — for enquiries requiring detailed clarification or documentation.
• FAQ: Visit the FAQ for answers to the most frequently asked questions by our members.